Before you submit a ticket…
Did you check for a known outage?
We update our status portal with information about known issues that can disrupt service availability. If your issue is shown here, there is no need to contact us and it should be resolved once the outage is over.
Did you check the knowledge base?
Most common questions can be answered by checking the knowledge base for answers. Not only is it more convenient, but it is often faster than waiting for your ticket to be processed.