Help Desk

Information Services

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Looking for Something?

Whether you are looking for outdoor WiFi, a convenient print station, or a computer lab – check out our IT services map to find it.

VIEW the IT SERVICES MAP

Helpful Information

  • Your Louisiana Tech Username and Password can be used to log on to most Louisiana Tech Applications using the Central Authentication Service (CAS). Once you have successfully logged in, you will see a menu in the top left corner (three lines), click on that and you will be able to access most Louisiana Tech applications in one place.
  • Classes will not post to Canvas until the day before or day of classes. If you do not see your courses in Canvas, verify that your classes are on your Workday account.
  • If you would like to sign into Google Apps, you can go to the Central Authentication Service and sign in with your username and password. Click on Google Workspace from the top left menu. You will see Welcome to the Louisiana Tech Google Apps. At the top are Calendar, Mail, Google Drive, etc. Click on Mail, sign in using your username@email.latech.edu address, or go to your University Gmail account. You will also see the Google Menu in the top right corner, 9 small circles, that have all of the applications.
  • Depending on where you will be living, you may need to bring a router.
  • No routers (Wifi Installed):
    • Richardson, Cottingham, Mitchell, Harper, Pearce, Potts, Robinson
  • Router Recommended:
    • Adams, Aswell, Dudley, Graham, Park Place, Jenkins, McFarland, Hutcheson, Caruthers, Thatcher, Sutton, Kidd, Neilson
  • We only allow basic routers (no modem routers, no Apple routers, no mesh routers).
  • If you need Office downloaded to your computer, you can go to Central Authentication Service and click on Microsoft Office 365. It will direct you to sign in. You will sign in using your username@office.latech.edu address. Click next and enter your CAS password. The browser version of Office will load. If you would like to download it to your computer, click install apps.
  • Set or change your password, Self-Service Password Changes.
  • If you need to use the Tech VPN, it now requires multi-factor authentication (MFA) using Duo Mobile.

Louisiana Tech Helpdesk
Helpdesk@LATech.edu
Phone: 318.257.5300

Submit a ticket: https://helpdesk.latech.edu/ticket/
Remote Assistance: remote.latech.edu
WYLY 155 (basement of Wyly Tower)